Below Frequently Asked Questions are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to custombobbleheads.cs@gmail.com
Customization Process
Q: “How do I place an order?”
It’s very simple! Browse our website, choose your preferred body style (single, couple, specific occupation, or sport), then click the "Personalize" button. Follow the instructions to upload photos and share your creative ideas!
Q: “What do I need to provide to customize a bobblehead?”
You’ll need to provide a clear, color front-facing photo of the face — this is the most important step!
For specific outfits, poses, pets, or text requests, please send full-body photos and details to custombobbleheads.cs@gmail.com. A dedicated representative will provide one-on-one assistance.
For specific outfits, poses, pets, or text requests, please send full-body photos and details to custombobbleheads.cs@gmail.com. A dedicated representative will provide one-on-one assistance.
Q: “What is the design preview?”
The design preview is an interaction between the customer and our artist. Before shipping, the customer must approve the custom bobblehead design. This communication is done via email shortly after purchase for most orders (except when the customer selects the “VIP3” sculpting option).
Q: “How long does it take from order to design completion? Will I see a preview?”
Yes! Before our artisans start crafting, we’ll create a preview based on your photos and email it to you for confirmation. You’ll have the opportunity to request changes until you’re fully satisfied. Once the preview is approved, facial changes cannot be made.
Production times vary by service level:
Standard: 7 business days
VIP 1: 4 business days
VIP 2: 2 business days
VIP 3: 1 business days(No Preview)
Production times vary by service level:
Standard: 7 business days
VIP 1: 4 business days
VIP 2: 2 business days
VIP 3: 1 business days(No Preview)
Q: “Can I add a logo or text?”
Yes! You can add logo and text . To include a logo, please email it to custombobbleheads.cs@gmail.com. We also offer custom greeting cards.
Q: “Can you recreate complex hairstyles, tattoos, or accessories?”
We do our best to capture all distinctive features. However, the level of detail for complex elements (such as intricate tattoos or delicate jewelry) depends on photo clarity and visibility. Due to the hand-painted process and size of the product, we cannot guarantee 100% microscopic accuracy, but we ensure all core characteristics are prominently featured.
Q: “Do you use 3D printing or sculpt by hand?”
Our bobbleheads are crafted by hands.
Q: “What’s the difference between standard body and fully customization?”
With a standard body, you choose from a wide selection of pre-designed poses and outfits, while the head is fully customized from your photo. This option is faster and more affordable.
With full customization, both the head and the entire body (pose, outfit, accessories, etc.) are designed from scratch based on your request and photos. This allows you to create a truly one-of-a-kind bobblehead that reflects every detail you imagine.
With full customization, both the head and the entire body (pose, outfit, accessories, etc.) are designed from scratch based on your request and photos. This allows you to create a truly one-of-a-kind bobblehead that reflects every detail you imagine.
Q: “What if I need help placing an order?”
If you find the process challenging, feel free to email us at custombobbleheads.cs@gmail.com. We can arrange for a professional representative to assist you personally.
Q: “How can I send additional photos?”
You can send extra photos via email to custombobbleheads.cs@gmail.com. Please include your order number for reference.
Q: “Do you provide volume/bulk discounts for multi-bobblehead orders?”
Yes! We offer discounts on large orders. Please contact us at custombobbleheads.cs@gmail.com with your quantity and requirements for a personalized quote.
Product Quality
Q: “What material are the custom bobbleheads made of? Are they safe?”
Our bobbleheads are made from high-quality, non-toxic, and environmentally friendly PVC material, complying with international toy safety standards. They are smooth to the touch, feature vibrant colors, and are highly durable.
Q: “What is the size of the custom bobbleheads?”
Our standard bobbleheads are approximately 6-7 inches (about 15-18 cm) in height, making them perfect for display on desks, bookshelves, or in cars as decorations.
Q: “Will the finished product look like me?”
Our team of professional sculptors and painters carefully handles each order, striving to capture the essence and key features of the person. While the artistic style and size limitations may prevent a 100% photorealistic likeness, we ensure a highly recognizable result that people can instantly identify!
Shipping & Delivery Time
Q: “Where are you located?”
We are based Colorado in the United States, but we ship worldwide to bring smiles to customers everywhere!
Q: “How long does it take for the entire order to be delivered?”
Total time = Production time + Shipping time
Production Time:
Standard Orders: 7 business days
VIP Orders:
VIP1. Fast Sculpting 4 Business Days
VIP2. Faster Sculpting 2 Business Days
VIP3. Fastest Sculpting 1 Business Day, NO Proof!!!
Shipping Time:
Standard : 8-12 business days
Express: 6-8 business days
Fastest: 3-5 business days
Any modifications during the order process may delay shipment.
Production Time:
Standard Orders: 7 business days
VIP Orders:
VIP1. Fast Sculpting 4 Business Days
VIP2. Faster Sculpting 2 Business Days
VIP3. Fastest Sculpting 1 Business Day, NO Proof!!!
Shipping Time:
Standard : 8-12 business days
Express: 6-8 business days
Fastest: 3-5 business days
Any modifications during the order process may delay shipment.
Q: “Do you ship anywhere in the world?”
Yes! We offer worldwide shipping. No matter where you are, we can deliver your custom bobblehead right to your doorstep.
Q: “How do you ensure the bobblehead won’t be damaged during shipping?”
Each bobblehead is carefully wrapped in bubble wrap and placed in a sturdy, perfectly sized box with foam padding to keep it secure. This ensures maximum protection throughout the shipping process.
Q: “What if the product arrives damaged?”
Don’t worry! If your bobblehead arrives damaged, we offer a free remake. Just contact us with photos of the damaged product and packaging, and we’ll handle the rest.
Payment & After-Sales
Q: “What payment methods do you accept?”
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure online payment methods.
Q: “Do you allow refunds or cancellations for custom bobbleheads?”
Your satisfaction is our top priority! However, due to the personalized nature of our custom bobbleheads, we generally do not offer refunds or cancellations once production has begun. Each piece is handmade specifically for you, making it difficult to resell or reuse.
That said, if there is an issue with your order (e.g., damage during shipping or a significant error on our part), we offer a free remake—just contact us with details and photos.
For full details, please check our refund policy
That said, if there is an issue with your order (e.g., damage during shipping or a significant error on our part), we offer a free remake—just contact us with details and photos.
For full details, please check our refund policy
Q: “Is this a good gift idea?”
Absolutely! Custom bobbleheads are unique, thoughtful, and fun—making them the perfect gift for occasions such as:
Birthdays, weddings, anniversaries, retirement gifts, employee recognition, corporate gifts , holidays (christmas, father’s day, mother’s day, valentine’s day)
Birthdays, weddings, anniversaries, retirement gifts, employee recognition, corporate gifts , holidays (christmas, father’s day, mother’s day, valentine’s day)
Q: “What is the most effective way to contact us?”
The most efficient way to reach us is via email. You may also send a text message to our customer service number, as we aim to respond promptly to texts. Phone calls are less recommended, as our lines may not always be staffed, but we will return missed calls and respond to messages as quickly as possible.