Return & Exchange Conditions

• For personalized bobbleheads, we have already started production or have completed production. If you need to cancel or replace the product or replace the personalized content, you will have to pay 60% of the product price as the customization fee.

 

Non-returnable items

• Gift cards are non-refundable.
• Damage/Lost caused by customers is non-refundable.

 

General Return Process

• Initiate a return: Please email us at custombobbleheads.cs@gmail.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
• Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
• Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5working days and then provide a replacement for an exchange or issue a refund.

 

Return Charge

• If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you include the return freight.
• If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the return freight.
• No restocking fee to be charged to the consumers for the return of a product.

 

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
• If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at custombobbleheads.cs@gmail.com.

Please Note: we do not refund our original shipping cost.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.

For personalized bobbleheads, we have already started production or have completed production.  if you need to cancel or replace the product or replace the personalized content, you will have to pay 60% of the product price as the customization fee.

The following reasons are NOT covered by our return policy. We are not liable for these issues. Product damage caused by exposure to corrosive substances or chemicals. Product damaged by misuse, mishandling, or poor maintenance.Items that have been washed, worn, or soiled and damaged resulting from customer's handling. Not the product itself, but only the other items or gifts included with the order. Products that exceed the return processing time limit 

Should you have any questions about the Return & Refund Policy, please contact us: 

Email: custombobbleheads.cs@gmail.com

Address: 1942 Broadway st. Ste 314C, Boulder, CO, 80302, US

Working Hours: Monday to Saturday: 9am - 10pm Sundays: 10am - 6pm MST