When I began looking for a unique gift to celebrate a friend's birthday, I thought of creating a custom bobblehead. I searched various websites and eventually settled on one.
After placing the order, I received only an order confirmation email and no further contact from the website.
A week later, I began to feel uneasy and contacted customer service to request an update on the production progress of my product. However, after another week of waiting, I only received a reply from customer service informing me that the product had been shipped, but no design photos or any sample for me to approve. Despite feeling ridiculous, I patiently waited for the gift to arrive. Ultimately, it took a month and a half for the gift to be transported to my home. When I opened the package, I was disappointed because the bobbleheads not only missed the birthday but also didn't resemble my friend at all.
I was very disappointed because I wanted to provide my friend with a special gift, but the quality of service from this website did not meet my expectations. So I decided to switch websites and placed a new order. Fortunately, I received a sample upon shipment. However, I was still unsatisfied with the similarity of the new bobbleheads and raised my concerns with customer service. After waiting for about 3-5 days, I received a reply from customer service that they had helped me change the details, but I still couldn't see any resemblance.
In the end, I was very disappointed with the website and requested a refund to cancel the order. Unfortunately, I only received a 50% refund, which left me very disappointed. After this experience, I decided to create my own bobbleheads website to provide better service. I hope my website can help people avoid similar problems and make it easier for them to customize unique gifts for their friends and family.
This experience inspired me to create my own bobbleheads website, where I aim to provide better service and higher quality standards. I want my website to be a place people can trust for high-quality custom bobbleheads, and to avoid them having similar issues. I not only want to provide better resemblance, but also consider logistics issues, provide faster delivery times, and have an excellent customer service team to promptly respond to customers' needs and solve problems.
I spent a lot of time and effort researching and learning about all aspects of custom bobbleheads. I began searching for experts in this field and opinions and suggestions from people who have already purchased custom bobbleheads on various social media platforms. I also delved deeply into the business models and sales strategies of competitor websites to ensure my website has a higher advantage.
Before starting to create my own bobbleheads website, I realized an important issue: choosing the right manufacturer. Considering my previous bad experience, I knew it was crucial to choose the right partner. Therefore, I decided to take a different approach and recruit my own team of artists to make all the bobbleheads.
During this process, I recruited over 100 experienced artists through social media and job websites. These artists come from different countries and cultural backgrounds, and they have various skills and techniques in making bobbleheads. I established good working relationships with them and gradually established my own bobbleheads team. I also established quality control measures to ensure that each bobblehead meets high standards before being shipped to the customer.
This approach has brought significant benefits. Firstly, I am able to strictly control the quality, ensuring that each bobblehead accurately portrays the image desired by the customer. Secondly, I can communicate more effectively with my customers, obtaining timely feedback and modification requests. Finally, I can better control logistics and delivery times, ensuring that each customer receives their customized bobbleheads within the scheduled time.
By recruiting experienced artists, I can better control the entire production process, providing higher quality service.
I also collaborate with logistics companies to ensure that products are quickly and safely delivered to customers, while providing faster logistics speeds and more shipping options, such as sea and air transportation.
In addition to providing high-quality products and excellent logistics services, I also value customer service. I have hired a professional customer service team to ensure that each customer receives quick and professional responses and assistance. I have set a policy for the company that all customer inquiries must receive a response within 24 hours to ensure that customers can receive help and consultation at any time. If customers are not satisfied with the product or need to make changes, we will provide timely and professional assistance to ensure customer satisfaction.
Finally, I have established reasonable service policies for my website to protect customer rights. If customers are not satisfied with our products or services, we will provide free unlimited modification services until the customer is completely satisfied.
After creating this website, I am pleased to see more and more people purchasing custom bobbleheads through our website. I hope to provide every customer with a shopping experience that is worth the value. I firmly believe that the quality of our website's services and products will continue to improve, providing high-quality custom bobblehead products and services to more people.